Support & Contact
How to get support
YAPU provides dedicated support throughout the API integration process. Your primary point of contact is the YAPU Customer Success or Digitalization team representative assigned to your account.
For general inquiries, you can also reach YAPU through the official website:
- Website: www.yapu.solutions
- LinkedIn: YAPU Solutions
Support by integration phase
| Phase | Support channel |
|---|---|
| Pre-contract / evaluation | Contact your YAPU regional PoC or regional director |
| Specification | Your assigned YAPU Customer Success / Digitalization representative |
| Development | Your assigned YAPU representative; alignment calls as needed |
| Testing | Your assigned YAPU representative; joint testing sessions |
| Post go-live / stabilization | Your assigned YAPU representative |
| Ongoing | Your assigned YAPU representative or Customer Success team |
Escalation
If you encounter a critical issue that cannot be resolved through your assigned contact, request an escalation through your YAPU representative. They will coordinate with the appropriate YAPU Product or Development team.
Reporting a security concern
If you believe you have found a security issue, or if you suspect that API credentials have been compromised:
- Do not share details publicly.
- Contact your YAPU representative immediately.
- If you cannot reach your representative, contact YAPU through www.yapu.solutions.
Before contacting support
Check the following resources first — many common questions are already answered:
- FAQs — answers to the most common integration questions
- Getting Started — onboarding prerequisites and process
- Integration Process — timelines and responsibilities
- API Concepts — technical foundation and conventions
- Authentication & Security — credential and security guidance
Not yet a client?
If you are evaluating YAPU APIs and would like to start a conversation, visit www.yapu.solutions or reach out through YAPU's LinkedIn page to connect with the right team.